Custom Molds Case Study

Custom Molds, Inc. Problem Statement Tom and Mason milling machine argon pleased with the growth of his company. However, there are summation problems tie in to the operations of manufacturing employment crooks and producing plastic part. Although rule molds sales persist in constant and plastic separate separates are steadily increasing the business is suffering from some(prenominal) problems including: Bottlenecks in the production operation from unmatchable operation to another(prenominal) guests complain that orders are not delivered on- metre Customers devote returned orders for defects ask period for mold fabrication materials is too long Lead time for custom mold delivery is too long. in that notice is no space left in the plant for expansion. We consume to consider the drive of the customers for the two incompatible processes and the needs for orthodontic braces molds and plastic part.. Sit uation Analysis Customer Relationship counseling Customer relations for Custom Molds, Inc. are defined by the companys history. In the market we have a solid nature for craftsmanship given that we traditionally interchange only custom-made molds direct to the consumer. Our competitive priorities were top credit entry with mold designing flexibility.

Expanding their operations, the Millers decided to produce plastics move in conjunction with their custom molds. This represented a new role of customer with diverse needs. In the attached table Customer Needs equation we have i dentified the stated needs of Custom molds c! ustomers and created a comparison of needs for plastic split customers. Plastic parts customers are different from our custom mold customers in that they do have more delivery time, require consistent quality and two processes to produce the plastic parts instead of one process to produce only the mold. This is a substantially different set of requirements that our existing production methods may not be well suited to meet. Plastic parts competitive priorities...If you indispensableness to get a full essay, order it on our website: BestEssayCheap.com

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